Shipping policy

1. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Orders placed after 5 PM IST will be processed the next business day.
During peak sale periods, processing time may extend slightly.

You will receive an order confirmation email after purchase and a tracking email once your order is dispatched.

2. Shipping Charges

Free Shipping on orders above ₹[Insert Amount]
Standard shipping charges apply to orders below this value and will be calculated at checkout.

Shipping charges (if applicable) are non-refundable unless the product is damaged or incorrect.

3. Delivery Timelines

Estimated delivery times:

Metro Cities: 2–4 business days
Tier 2 & 3 Cities: 3–6 business days
Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary due to logistics delays, weather conditions, or force majeure events.

4. Order Tracking

Once your order is shipped, you will receive:

Tracking ID
Courier partner details
Estimated delivery date

You can track your order via the link provided in your shipping confirmation email.

5. Shipping Partners

We work with reputed courier partners to ensure safe and timely delivery across India.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If:

The address provided is incorrect
Delivery attempts fail due to customer unavailability

Re-shipping charges may apply.

7. Damaged or Tampered Packages

If your order arrives damaged:

Do not accept the package if visibly tampered.
Take clear photos of the package and product.
Contact us within 24–48 hours of delivery at support@paperbae.com.

Claims made beyond this timeframe may not be accepted.

8. Partial Shipments

In rare cases, your order may be shipped in multiple packages due to availability. You will not be charged additional shipping fees for split shipments.