Refund policy

Return & Refund Policy — Paperbae Tissues

Thank you for choosing Paperbae Tissues. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before completing your order.

1. Scope

This policy applies to all purchases of Paperbae tissues made through our online store and authorized retail channels.

2. Eligibility for Return

Due to the nature of tissue products (hygiene essentials), returns are accepted only in the following cases:

✔ The product is delivered damaged
✔ The product is defective or not usable
✔ The product received is different from what was ordered

Products not eligible for return:
❌ Opened or used packs
❌ Hygiene products without manufacturing defects
❌ Change of mind after delivery

3. Timeframe for Return / Refund Request

To be eligible for a return/refund review, you must contact us within:

🗓 3 days from delivery date
(with photo proof of the issue and order details)

Requests made after this period may not be accepted.

4. How to Initiate a Return

To start a return/refund, please provide:

Your order number
Photos or videos showing the issue (damaged/defective product)
Date of receipt

Submit your request via:
📧 Email: support@paperbae.com (or your official support email)
📞 WhatsApp/Customer Care: +91-XXXXXXXXXX

Once we verify your claim, we will provide instructions for the next steps.

5. Return Approval & Product Pickup

If approved, we will schedule a pickup of the unused packs or ask for the defective item to be submitted.
Return shipping charges may be borne by the company if the fault is ours (misdelivery, defect, damage).
If return is due to customer preference or non-product reasons, the cost of shipping may be deducted from the refund.

6. Refund Process

After your return is received and inspected:

Approved refunds will be processed within 7–10 business days
Refunds are issued in the original mode of payment (credit/debit, UPI, wallet, etc.)

Refund timelines may vary depending on your bank/payment provider.